Answers to common questions about shipping, tracking, returns, sizing, and customer support for Aura. Find information on processing times, international delivery, order changes, damaged items, and how to contact us.
Frequently Asked Questions
How long does shipping take?
We know you’re excited to receive your new favorites! Orders are typically processed within 1–3 business days. After processing, shipping times vary depending on your location and the item ordered. You’ll receive tracking information as soon as your order ships.
Do you offer international shipping?
Yes! We offer international shipping to select locations. Delivery times may vary depending on your country, customs, and carrier delays. Any applicable duties or fees are the responsibility of the customer.
How can I track my order?
Once your order has shipped, you’ll receive a tracking email with your order updates. If you don’t see it, check your spam/junk folder or contact us and we’ll be happy to help.
Can I change or cancel my order?
Because we work quickly to process orders, changes or cancellations may not always be possible after an order is placed. If you need assistance, please contact us as soon as possible and we’ll do our best to help.
What is your return policy?
We want you to love your Aura Apparel pieces! If you have an issue with your order, please contact us within the timeframe listed in our return policy and we’ll be happy to assist.
What if my order arrives damaged or incorrect?
Please contact us with your order number and photos of the item within 48 hours of delivery so we can look into the issue and make it right.
How do I contact Aura Apparel?
You can reach us through our contact page or email us with any questions about orders, products, or general inquiries. We’re always happy to help!
Are all items true to size?
Sizing can vary slightly by product. We recommend checking each product’s size guide before ordering. If you’re between sizes, we usually recommend sizing up for a more comfortable fit.
Will I receive updates about my order?
Yes! We’ll send email updates throughout the order process, including confirmation, shipping updates, and delivery notifications.