Return & Refund Policy

Last Updated: August 7, 2026

At Aura Apparel LLC, we want you to love your order. If something isn’t right, we’re here to help.

Please review the policy below before making a purchase.

🔄 Returns

We accept eligible return requests made within 14 days of delivery.

To be eligible for a return, the item must:

Be unused and unworn
Be in its original condition
Have all original tags and packaging attached, when applicable
Not be washed, altered, damaged, stained, or otherwise used
Be returned with any included accessories or original components

Items that do not meet these requirements may not be eligible for a refund.

🚫 Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened, worn, or used.

Non-returnable items may include:

Swimwear that has been worn or does not have its original hygiene liner
Lingerie or intimate apparel that has been worn
Beauty or personal-care products that have been opened or used
Earrings and other hygiene-sensitive accessories
Items marked Final Sale
Gift cards
Personalized or customized items
Items that have been damaged, washed, altered, or worn

If you are unsure whether an item is eligible for return, please contact us before sending it back.

📩 How to Request a Return

To request a return, contact Aura Apparel through our Contact Us page or customer service email within 30 days of delivery.

Please include:

Your order number
The name of the item you want to return
The reason for the return
Photos, if requested

Do not send an item back without receiving return instructions from Aura Apparel.

💰 Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Original shipping charges are generally non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.

🛍️ Exchanges

We may offer exchanges for eligible items depending on inventory availability.

If the requested replacement item is unavailable, you may instead be eligible for a refund or another available resolution.

Please contact us before sending an item back to request an exchange.

❌ Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos or video showing the problem
Photos of the packaging when applicable

Please do not return a damaged, defective, or incorrect item until we provide instructions.

If the issue is confirmed to be our error, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

📦 Return Shipping

For returns due to a change of mind, incorrect size, or other customer preference, the customer may be responsible for return shipping costs.

If the return is due to an incorrect, damaged, or defective item caused by Aura Apparel or our fulfillment process, we will determine the appropriate return-shipping solution.

⏰ Late Returns

Return requests must be submitted within the applicable return period.

Returns requested after the 30-day return window may not be accepted.

📍 Return Address

Do not send returns to the address listed on your shipping package unless Aura Apparel specifically instructs you to do so.

Return instructions and the appropriate return address will be provided after your return request is reviewed.

🛒 Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may enter processing quickly, we cannot guarantee that a cancellation will be possible.

Once an order has been processed or shipped, it may no longer be eligible for cancellation.

⚠️ Refused or Undeliverable Packages

If an order is refused, abandoned, or returned to the sender because of an incorrect address or failure to accept delivery, the order may be subject to applicable return shipping costs and fees.

📞 Questions About Your Return?

We’re happy to help.

Please contact Aura Apparel LLC through our Contact Us page or the customer service email listed on our website.

Please include your order number so we can assist you as quickly as possible.

Aura Apparel LLC

Thank you for shopping with Aura Apparel! 🤍