Frequently Asked Questions
Welcome to Aura Apparel! β¨ Here are answers to some of our most frequently asked questions. If you donβt see what youβre looking for, feel free to contact us and weβll be happy to help!
ποΈ Orders & Products
How do I place an order?
Simply browse our website, select your favorite items, choose your size or preferred option, and add them to your cart. When youβre ready, proceed to checkout and follow the instructions to complete your purchase.
How do I know what size to order?
We recommend checking the size chart provided on each product page before ordering. Since sizing can vary between styles, always use the measurements listed for the specific item youβre interested in.
Are your products true to size?
Sizing may vary slightly depending on the product and style. We recommend reviewing the individual productβs size chart and measurements before placing your order.
Will the item look exactly like the pictures?
We do our best to display products as accurately as possible. However, colors may appear slightly different depending on lighting, photography, and your deviceβs screen settings.
π¦ Shipping & Delivery
Where do you ship?
Aura Apparel currently ships to available destinations shown at checkout.
How long will my order take to arrive?
Processing and delivery times can vary depending on the product, destination, shipping method, and carrier.
Estimated delivery times are provided during checkout when available.
Please allow additional time for processing, carrier delays, holidays, weather, or other circumstances outside of our control.
Will I receive tracking information?
Yes! Once your order has been processed and shipped, youβll receive tracking information when available.
Please allow some time for tracking information to update after your package has been shipped.
Why hasnβt my tracking information updated?
Tracking information may take a little time to update after your package enters the carrierβs system.
If tracking has not updated for an extended period of time, please contact us so we can help.
What if my package says delivered but I canβt find it?
First, check around your delivery location and with household members or neighbors. You may also want to contact the shipping carrier directly.
If youβre still unable to locate your package, contact Aura Apparel and weβll do our best to assist you.
π³ Payments
What payment methods do you accept?
We accept the payment methods available through our checkout, which may include major credit and debit cards and other supported payment options.
Is my payment information secure?
Yes. Payments are processed through secure payment providers. Aura Apparel does not directly store your complete credit or debit card information.
π Returns & Exchanges
Do you accept returns?
Please review our Refund & Return Policy for the most current information regarding eligible returns, deadlines, and requirements.
Can I exchange an item for another size?
Exchange availability depends on the product and current inventory. Please review our Refund & Return Policy or contact us before sending anything back.
What if I received the wrong or damaged item?
Weβre sorry! Please contact us as soon as possible with your order number and photos of the item you received so we can review the issue and help determine the appropriate resolution.
What if I entered the wrong shipping address?
Contact us as soon as possible after placing your order. If your order has not yet been processed, we may be able to update the shipping information.
Once an order has been processed or shipped, weβre unable to guarantee that the address can be changed.
π About Aura Apparel
What is Aura Apparel?
Aura Apparel is an online boutique created for women who love stylish, aesthetic, and effortlessly cute fashion, beauty, and everyday essentials.
How can I contact Aura Apparel?
You can contact us through our websiteβs Contact Us page or by using the customer service email provided on our website.
Weβre always happy to help!
Do you offer new products?
Yes! Weβre always searching for new styles and products to add to the Aura Apparel collection. Be sure to check our Newly Released collection regularly so you donβt miss the latest drops. β¨
π Privacy & Security
How is my personal information protected?
We take customer privacy seriously. For more information about how we collect, use, and protect your information, please review our Privacy Policy.
Do you sell my personal information?
Aura Apparel does not sell your personal information for money. Certain information may be shared with trusted service providers when necessary to process orders, provide services, operate our website, prevent fraud, or otherwise run our business.
β¨ Still Have Questions?
Weβre here to help!
If you have a question that wasnβt answered above, please reach out through our Contact Us page and our team will be happy to assist you.