Lace Detail Cami and Shorts Set

Shipping Policy

Last Updated: August 7, 2026

At Aura Apparel LLC, we want your shopping experience to be simple and stress-free. Please review the information below regarding order processing, shipping, tracking, and delivery.

📦 Order Processing

Orders are typically processed within 1–5 business days after your order is placed.

Orders are not processed or shipped on weekends or holidays.

During new launches, sales, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

🚚 Shipping Times

Estimated delivery times vary depending on your shipping destination, the product ordered, and the shipping method selected at checkout.

Typical delivery timeframes may range from approximately:

7–20 business days

Please understand that delivery estimates are not guaranteed delivery dates.

Unexpected carrier delays, customs processing, weather, holidays, incorrect addresses, or other circumstances outside of Aura Apparel’s control may cause additional delays.

🌎 International Shipping

Aura Apparel may offer shipping to select international destinations.

International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country’s customs authority.

Aura Apparel is not responsible for delays caused by customs or government agencies.

📍 Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow 24–72 hours for tracking information to begin updating after your shipping confirmation is sent.

Tracking updates may occasionally take longer depending on the carrier.

🏠 Incorrect or Incomplete Addresses

Please carefully review your shipping information before completing your order.

If you entered an incorrect or incomplete address, contact us as soon as possible.

We may be able to make changes if your order has not yet been processed.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Aura Apparel is not responsible for orders delivered to an incorrect address provided by the customer.

📦 Lost, Stolen, or Marked-Delivered Packages

Once a package has been shipped, delivery is handled by the shipping carrier.

If your tracking information shows that your package was delivered but you cannot locate it, please:

1. Check your mailbox, front door, porch, garage, or other delivery areas.
2. Check with household members or neighbors.
3. Contact the shipping carrier directly.
4. Contact Aura Apparel if you still need assistance.

Aura Apparel is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.

🔄 Returned or Undeliverable Packages

If a package is returned to Aura Apparel because of an incorrect address, incomplete address, refused delivery, or failure to claim the package, additional shipping charges may apply if you request that the order be reshipped.

🛍️ Multiple Items in One Order

Some orders containing multiple products may arrive in separate packages.

This can happen when items are shipped from different fulfillment locations or become available at different times.

If you receive one package but are still waiting for another item from the same order, please check your tracking information before contacting us.

⚠️ Delays Outside Our Control

Aura Apparel is not responsible for shipping delays caused by circumstances outside of our control, including but not limited to:

• Severe weather
• Natural disasters
• Carrier delays
• Holidays
• Customs processing
• Government restrictions
• Incorrect shipping information
• High shipping volume
• Transportation disruptions
• Other unforeseen circumstances

We will always do our best to assist you when a shipping issue occurs.

💌 Contact Us

If you have questions about your order or shipping, please contact Aura Apparel through our Contact Us page or the customer service email listed on our website.

Please include your order number whenever possible so we can assist you more quickly.

Aura Apparel LLC

We appreciate your patience and support! 🤍

Return & Refund Policy

Last Updated: August 7, 2026

At Aura Apparel LLC, we want you to love your order. If something isn’t right, we’re here to help.

Please review the policy below before making a purchase.

🔄 Returns

We accept eligible return requests made within 14 days of delivery.

To be eligible for a return, the item must:

• Be unused and unworn
• Be in its original condition
• Have all original tags and packaging attached, when applicable
• Not be washed, altered, damaged, stained, or otherwise used
• Be returned with any included accessories or original components

Items that do not meet these requirements may not be eligible for a refund.

🚫 Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened, worn, or used.

Non-returnable items may include:

• Swimwear that has been worn or does not have its original hygiene liner
• Lingerie or intimate apparel that has been worn
• Beauty or personal-care products that have been opened or used
• Earrings and other hygiene-sensitive accessories
• Items marked Final Sale
• Gift cards
• Personalized or customized items
• Items that have been damaged, washed, altered, or worn

If you are unsure whether an item is eligible for return, please contact us before sending it back.

📩 How to Request a Return

To request a return, contact Aura Apparel through our Contact Us page or customer service email within 30 days of delivery.

Please include:

• Your order number
• The name of the item you want to return
• The reason for the return
• Photos, if requested

Do not send an item back without receiving return instructions from Aura Apparel.

💰 Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Original shipping charges are generally non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.

🛍️ Exchanges

We may offer exchanges for eligible items depending on inventory availability.

If the requested replacement item is unavailable, you may instead be eligible for a refund or another available resolution.

Please contact us before sending an item back to request an exchange.

❌ Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or video showing the problem
• Photos of the packaging when applicable

Please do not return a damaged, defective, or incorrect item until we provide instructions.

If the issue is confirmed to be our error, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

📦 Return Shipping

For returns due to a change of mind, incorrect size, or other customer preference, the customer may be responsible for return shipping costs.

If the return is due to an incorrect, damaged, or defective item caused by Aura Apparel or our fulfillment process, we will determine the appropriate return-shipping solution.

⏰ Late Returns

Return requests must be submitted within the applicable return period.

Returns requested after the 30-day return window may not be accepted.

📍 Return Address

Do not send returns to the address listed on your shipping package unless Aura Apparel specifically instructs you to do so.

Return instructions and the appropriate return address will be provided after your return request is reviewed.

🛒 Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may enter processing quickly, we cannot guarantee that a cancellation will be possible.

Once an order has been processed or shipped, it may no longer be eligible for cancellation.

⚠️ Refused or Undeliverable Packages

If an order is refused, abandoned, or returned to the sender because of an incorrect address or failure to accept delivery, the order may be subject to applicable return shipping costs and fees.

📞 Questions About Your Return?

We’re happy to help.

Please contact Aura Apparel LLC through our Contact Us page or the customer service email listed on our website.

Please include your order number so we can assist you as quickly as possible.

Aura Apparel LLC

Thank you for shopping with Aura Apparel! 🤍